.callRiskCheckManager .el-table th div[data-v-5fcc6b34]{line-height:1.5}.callRiskCheckManager .error-msg[data-v-5fcc6b34]{max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#f56c6c;font-size:12px;cursor:pointer}.callRiskCheckManager .el-table__expand-column .cell[data-v-5fcc6b34],.callRiskCheckManager .el-table__expand-icon--expanded[data-v-5fcc6b34]{display:none}.callRiskCheckManager[data-v-5fcc6b34] .el-table__expanded-cell,.callRiskCheckManager[data-v-5fcc6b34] .el-table__expanded-cell[class*=cell]{padding:0!important}.callRiskCheckManager .expand-content[data-v-5fcc6b34]{margin:.5rem 1rem}.new-review-dialog[data-v-5fcc6b34] .el-dialog{border-radius:20px;overflow:hidden;background:#f0f1f8;-webkit-box-shadow:0 24px 60px rgba(0,0,0,.18);box-shadow:0 24px 60px rgba(0,0,0,.18)}.new-review-dialog[data-v-5fcc6b34] .el-dialog__header{padding:0;background:#fff;border-bottom:1px solid #eef0f8}.new-review-dialog[data-v-5fcc6b34] .el-dialog__body{padding:0;background:#f0f1f8}.new-review-dialog[data-v-5fcc6b34] .el-dialog__headerbtn{display:none}.new-dialog-header[data-v-5fcc6b34]{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;padding:18px 24px;background:#fff}.new-dialog-header .new-header-left[data-v-5fcc6b34],.new-dialog-header[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.new-dialog-header .new-header-left[data-v-5fcc6b34]{gap:14px}.new-dialog-header .new-header-icon[data-v-5fcc6b34]{width:48px;height:48px;border-radius:12px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}.new-dialog-header .new-header-icon i[data-v-5fcc6b34]{font-size:22px;color:#fff}.new-dialog-header .new-header-icon.check-icon[data-v-5fcc6b34],.new-dialog-header .new-header-icon.detail-icon[data-v-5fcc6b34]{background:linear-gradient(135deg,#6366f1,#818cf8)}.new-dialog-header .new-header-title h2[data-v-5fcc6b34]{margin:0 0 4px 0;font-size:18px;font-weight:700;color:#1e2235}.new-dialog-header .new-header-title p[data-v-5fcc6b34]{margin:0;font-size:12px;color:#9ca3af}.new-dialog-header .new-header-right[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px}.new-dialog-header .new-save-btn[data-v-5fcc6b34]{background:#6366f1;border-color:#6366f1;border-radius:8px;font-weight:600;padding:8px 20px}.new-dialog-header .new-save-btn[data-v-5fcc6b34]:hover{background:#4f46e5;border-color:#4f46e5}.new-dialog-header .new-close-btn[data-v-5fcc6b34]{background:#f3f4f6;border:none;color:#6b7280;width:36px;height:36px}.new-dialog-header .new-close-btn[data-v-5fcc6b34]:hover{background:#e5e7eb;color:#374151}.new-audio-section[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:12px;margin:16px 20px;background:#fff;border-radius:16px;padding:16px 20px;-webkit-box-shadow:0 2px 8px rgba(99,102,241,.06);box-shadow:0 2px 8px rgba(99,102,241,.06)}.new-audio-section .new-audio-top-row[data-v-5fcc6b34]{gap:12px}.new-audio-section .new-audio-icon[data-v-5fcc6b34],.new-audio-section .new-audio-top-row[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.new-audio-section .new-audio-icon[data-v-5fcc6b34]{width:48px;height:48px;background:#6366f1;border-radius:12px;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-ms-flex-negative:0;flex-shrink:0}.new-audio-section .new-audio-icon i[data-v-5fcc6b34]{font-size:22px;color:#fff}.new-audio-section .new-audio-info .new-audio-title[data-v-5fcc6b34]{font-size:15px;font-weight:600;color:#1e2235}.new-audio-section .new-audio-info .new-audio-sub[data-v-5fcc6b34]{font-size:12px;color:#9ca3af;margin-top:2px}.new-audio-section .new-waveform-wrap #waveform[data-v-5fcc6b34],.new-audio-section .new-waveform-wrap #waveform[data-v-5fcc6b34] audio,.new-audio-section .new-waveform-wrap[data-v-5fcc6b34]{width:100%}.new-audio-section .new-waveform-wrap #waveform[data-v-5fcc6b34] wave canvas{display:block}.new-review-form-wrapper[data-v-5fcc6b34]{margin:16px 20px}.new-review-form-section[data-v-5fcc6b34]{background:#fff;border-radius:16px;padding:20px;-webkit-box-shadow:0 2px 8px rgba(99,102,241,.06);box-shadow:0 2px 8px rgba(99,102,241,.06)}.new-review-form-section .new-review-form-content .el-form .form-row[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:20px;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;margin-bottom:16px}.new-review-form-section .new-review-form-content .el-form .form-row .inline-block[data-v-5fcc6b34]{display:inline-block;vertical-align:top;margin-right:0;margin-bottom:0}.new-review-form-section .new-review-form-content .el-form .form-row .flex-1[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1}.new-review-form-section .new-review-form-content .el-form .form-row .flex-1 .el-form-item__content[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.new-review-form-section .new-review-form-content .el-form .form-row .form-actions-compact[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:8px;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end;padding-top:0;-ms-flex-negative:0;flex-shrink:0;margin-top:15px}.new-review-form-section .new-review-form-content .el-form .el-form-item[data-v-5fcc6b34]{margin-bottom:0}.new-review-form-section .new-review-form-content .el-form .el-form-item .el-form-item__label[data-v-5fcc6b34]{font-weight:500;color:#374151}.new-review-form-section .new-review-form-content .new-form-hint[data-v-5fcc6b34]{font-size:12px;color:#6b7280;margin-top:4px}.new-main-content[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:16px;padding:0 20px 20px;height:calc(80vh - 210px);min-height:400px}.new-conversation-panel[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;flex-direction:column}.new-conversation-panel[data-v-5fcc6b34],.new-quality-panel[data-v-5fcc6b34]{background:#fff;border-radius:16px;overflow:hidden;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;-webkit-box-shadow:0 2px 8px rgba(99,102,241,.06);box-shadow:0 2px 8px rgba(99,102,241,.06)}.new-quality-panel[data-v-5fcc6b34]{width:500px;-ms-flex-negative:0;flex-shrink:0;flex-direction:column}.new-panel-header[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:14px 18px;border-bottom:1px solid #f3f4f6;font-size:15px;font-weight:600;color:#1e2235;-ms-flex-negative:0;flex-shrink:0}.new-panel-header .panel-icon[data-v-5fcc6b34]{font-size:18px}.new-panel-header .new-msg-badge[data-v-5fcc6b34]{margin-left:auto;background:#ede9fe;color:#6366f1;font-size:12px;font-weight:600;padding:2px 10px;border-radius:20px}.new-conversation-list[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto;padding:16px}.new-conversation-list[data-v-5fcc6b34]::-webkit-scrollbar{width:4px}.new-conversation-list[data-v-5fcc6b34]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:4px}.new-voice-row[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;gap:10px;margin-bottom:16px}.new-agent-row[data-v-5fcc6b34],.new-customer-row[data-v-5fcc6b34]{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.new-agent-row[data-v-5fcc6b34]{-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end}.new-avatar[data-v-5fcc6b34]{width:36px;height:36px;border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-ms-flex-negative:0;flex-shrink:0;font-size:13px;font-weight:700;color:#fff}.new-avatar.new-avatar-customer[data-v-5fcc6b34]{background:#22c55e}.new-avatar.new-avatar-agent[data-v-5fcc6b34]{background:#6366f1}.new-bubble-wrap[data-v-5fcc6b34]{max-width:70%}.new-bubble-wrap.new-bubble-wrap-right[data-v-5fcc6b34]{text-align:right}.new-sender-info[data-v-5fcc6b34]{font-size:12px;color:#9ca3af;margin-bottom:4px}.new-sender-info.new-sender-right[data-v-5fcc6b34]{text-align:right}.new-sender-info .new-time[data-v-5fcc6b34]{color:#9ca3af}.new-bubble[data-v-5fcc6b34]{display:inline-block;padding:10px 14px;border-radius:12px;font-size:14px;line-height:1.6;word-break:break-word;text-align:left}.new-bubble.new-bubble-customer[data-v-5fcc6b34]{background:#f8faff;border:1px solid #e8ecff;color:#374151;border-top-left-radius:3px}.new-bubble.new-bubble-agent[data-v-5fcc6b34]{background:#f8faff;border:1px solid #e8ecff;color:#374151;border-top-right-radius:3px}.new-quality-content[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto;padding:16px}.new-quality-content[data-v-5fcc6b34]::-webkit-scrollbar{width:4px}.new-quality-content[data-v-5fcc6b34]::-webkit-scrollbar-thumb{background:#e5e7eb;border-radius:4px}.new-score-cards[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:12px;margin-bottom:16px}.new-score-card[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;border-radius:12px;padding:16px;text-align:center;border-top:3px solid transparent}.new-score-card.new-score-machine[data-v-5fcc6b34]{background:#fff5f5;border-top-color:#ef4444}.new-score-card.new-score-machine .new-score-value[data-v-5fcc6b34]{color:#ef4444}.new-score-card.new-score-review[data-v-5fcc6b34]{background:#fffbeb;border-top-color:#f59e0b}.new-score-label[data-v-5fcc6b34]{font-size:12px;color:#6b7280;font-weight:500;margin-bottom:8px}.new-score-value[data-v-5fcc6b34]{font-size:32px;font-weight:700}.new-score-pending[data-v-5fcc6b34]{color:#f59e0b;font-size:20px}.new-info-section[data-v-5fcc6b34]{background:#f9fafb;border-radius:10px;padding:12px 14px;margin-bottom:14px}.new-info-row[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;padding:5px 0;font-size:13px}.new-info-row .new-info-lbl[data-v-5fcc6b34]{min-width:50px;color:#9ca3af;font-size:12px}.new-info-row .new-info-key[data-v-5fcc6b34]{color:#6b7280;min-width:56px}.new-info-row .new-info-val[data-v-5fcc6b34]{color:#1e2235;font-weight:500}.new-info-row .new-info-badge[data-v-5fcc6b34]{background:#fff;border:1px solid #e5e7eb;border-radius:6px;padding:2px 10px;color:#374151;font-size:13px}.new-info-row .new-info-badge.new-info-badge-pending[data-v-5fcc6b34]{background:#fffbeb;border-color:#fcd34d;color:#b45309;font-weight:600}.new-task-section[data-v-5fcc6b34]{background:#f9fafb;border-radius:10px;padding:12px 14px;margin-bottom:14px}.new-task-title[data-v-5fcc6b34]{font-size:12px;color:#9ca3af;margin-bottom:10px;font-weight:500}.new-task-row[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:10px;margin-bottom:10px}.new-task-row[data-v-5fcc6b34]:last-child{margin-bottom:0}.new-task-lbl[data-v-5fcc6b34]{color:#6b7280;font-size:13px;min-width:44px;-ms-flex-negative:0;flex-shrink:0}.new-task-id-box[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px;background:#fff;border:1px solid #e5e7eb;border-radius:8px;padding:6px 10px}.new-task-id-text[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;font-size:12px;color:#374151;word-break:break-all;font-family:monospace}.new-copy-btn[data-v-5fcc6b34]{-ms-flex-negative:0;flex-shrink:0;border:1px solid #e5e7eb!important;background:#f9fafb!important;color:#6b7280!important;border-radius:6px!important;padding:4px 8px!important}.new-copy-btn[data-v-5fcc6b34]:hover{background:#f3f4f6!important;color:#374151!important}.new-hit-section[data-v-5fcc6b34]{margin-bottom:14px}.new-hit-title[data-v-5fcc6b34]{font-size:12px;color:#9ca3af;margin-bottom:8px;font-weight:500}.new-hit-item[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;gap:10px;border-radius:10px;padding:10px 12px;margin-bottom:8px;cursor:pointer;-webkit-transition:opacity .2s;transition:opacity .2s}.new-hit-item[data-v-5fcc6b34]:hover{opacity:.88}.new-hit-item.new-hit-warning[data-v-5fcc6b34]{background:#fff7ed}.new-hit-item.new-hit-warning .new-hit-icon-warning[data-v-5fcc6b34]{background:#fed7aa;color:#ea580c}.new-hit-item.new-hit-warning .new-hit-name[data-v-5fcc6b34]{color:#c2410c}.new-hit-item.new-hit-info[data-v-5fcc6b34]{background:#eff6ff}.new-hit-item.new-hit-info .new-hit-icon-info[data-v-5fcc6b34]{background:#bfdbfe;color:#2563eb}.new-hit-item.new-hit-info .new-hit-name[data-v-5fcc6b34]{color:#1d4ed8}.new-hit-item.new-hit-success[data-v-5fcc6b34]{background:#f0fdf4}.new-hit-item.new-hit-success .new-hit-icon-success[data-v-5fcc6b34]{background:#bbf7d0;color:#16a34a}.new-hit-item.new-hit-success .new-hit-name[data-v-5fcc6b34]{color:#15803d}.new-hit-icon[data-v-5fcc6b34]{width:34px;height:34px;border-radius:8px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-ms-flex-negative:0;flex-shrink:0;font-size:16px}.new-hit-content[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;min-width:0}.new-hit-content .new-hit-name-row[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;gap:8px}.new-hit-content .new-hit-name-row .new-hit-name[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;font-size:13px;font-weight:600;word-break:break-all;line-height:1.5}.new-hit-content .new-hit-name-row .new-score-pill[data-v-5fcc6b34]{-ms-flex-negative:0;flex-shrink:0;-ms-flex-item-align:start;align-self:flex-start}.new-hit-content .new-hit-name[data-v-5fcc6b34]{font-size:13px;font-weight:600}.new-hit-content .new-hit-desc[data-v-5fcc6b34]{margin-top:6px}.new-hit-content .new-hit-tags[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:4px;margin-top:5px}.new-hit-content .new-hit-keyword[data-v-5fcc6b34]{background:#e0e7ff;color:#4338ca;padding:1px 6px;border-radius:4px;font-size:12px}.new-hit-sub-row[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;margin-top:4px;font-size:12px;color:#6b7280}.new-hit-toggle[data-v-5fcc6b34]{color:#9ca3af;font-size:14px;-ms-flex-negative:0;flex-shrink:0;margin-top:2px}.new-hit-empty[data-v-5fcc6b34]{text-align:center;color:#9ca3af;font-size:13px;padding:20px 0}.new-score-pill[data-v-5fcc6b34]{border-radius:20px;padding:2px 10px;font-size:12px;font-weight:700;-ms-flex-negative:0;flex-shrink:0}.new-score-pill.new-score-neg[data-v-5fcc6b34]{background:#fee2e2;color:#dc2626}.new-score-pill.new-score-pos[data-v-5fcc6b34]{background:#dcfce7;color:#16a34a}.new-review-form[data-v-5fcc6b34]{border-top:1px solid #f3f4f6;padding-top:14px;margin-top:6px}.new-review-form-title[data-v-5fcc6b34]{font-size:13px;color:#9ca3af;font-weight:500;margin-bottom:12px}.new-form-hint[data-v-5fcc6b34]{font-size:12px;color:#f59e0b;margin-top:4px;line-height:1.4}.new-form-actions[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:8px;padding-top:12px;border-top:1px solid #f3f4f6}.review-dialog[data-v-5fcc6b34] .el-dialog{border-radius:12px;overflow:hidden}.review-dialog[data-v-5fcc6b34] .el-dialog__header{padding:0;background:linear-gradient(135deg,#667eea,#764ba2)}.review-dialog[data-v-5fcc6b34] .el-dialog__body{padding:0}.review-dialog[data-v-5fcc6b34] .el-dialog__footer{padding:20px 30px;background:#f8f9fa;border-top:1px solid #e9ecef}.dialog-header[data-v-5fcc6b34]{padding:30px;color:#fff}.dialog-header .header-icon[data-v-5fcc6b34],.dialog-header[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.dialog-header .header-icon[data-v-5fcc6b34]{width:60px;height:60px;background:hsla(0,0%,100%,.2);border-radius:50%;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin-right:20px}.dialog-header .header-icon i[data-v-5fcc6b34]{font-size:28px;color:#fff}.dialog-header .header-title h2[data-v-5fcc6b34]{margin:0 0 8px 0;font-size:28px;font-weight:600}.dialog-header .header-title p[data-v-5fcc6b34]{margin:0;font-size:14px;opacity:.9}.dialog-content[data-v-5fcc6b34]{max-height:70vh;overflow-y:auto}.audio-section[data-v-5fcc6b34]{padding:20px 30px;background:#f8f9fa;border-bottom:1px solid #e9ecef}.audio-section .audio-card[data-v-5fcc6b34]{border-radius:8px;border:1px solid #e9ecef}.audio-section .audio-card[data-v-5fcc6b34] .el-card__body{padding:20px}.main-content[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:20px;padding:30px}.main-content .conversation-section[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1}.main-content .conversation-section .conversation-card[data-v-5fcc6b34]{height:500px;border-radius:8px;border:1px solid #e9ecef}.main-content .conversation-section .conversation-card[data-v-5fcc6b34] .el-card__body{padding:0;height:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.main-content .quality-section[data-v-5fcc6b34]{width:400px}.main-content .quality-section .quality-card[data-v-5fcc6b34]{height:500px;border-radius:8px;border:1px solid #e9ecef}.main-content .quality-section .quality-card[data-v-5fcc6b34] .el-card__body{padding:0;height:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.section-header[data-v-5fcc6b34]{padding:20px;border-bottom:1px solid #e9ecef;background:#fafbfc}.section-header h3[data-v-5fcc6b34]{margin:0;font-size:18px;font-weight:600;color:#2c3e50}.conversation-list[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;padding:20px;overflow-y:auto}.conversation-list .voice-item[data-v-5fcc6b34]{margin-bottom:20px}.conversation-list .voice-item.customer[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.conversation-list .voice-item.customer .avatar[data-v-5fcc6b34]{margin-right:12px;-ms-flex-negative:0;flex-shrink:0}.conversation-list .voice-item.customer .avatar img[data-v-5fcc6b34]{width:40px;height:40px;border-radius:50%}.conversation-list .voice-item.customer .avatar .sentence-number[data-v-5fcc6b34]{width:40px;height:40px;background:#28a745;color:#fff;border-radius:50%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;font-weight:600;font-size:14px}.conversation-list .voice-item.customer .message[data-v-5fcc6b34]{background:#e3f2fd;color:#1565c0;padding:12px 16px;border-radius:18px;border-top-left-radius:4px;max-width:70%;word-wrap:break-word;line-height:1.5}.conversation-list .voice-item.agent[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end}.conversation-list .voice-item.agent .message[data-v-5fcc6b34]{background:#f1f3f4;color:#202124;padding:12px 16px;border-radius:18px;border-top-right-radius:4px;max-width:70%;word-wrap:break-word;line-height:1.5;margin-right:12px}.conversation-list .voice-item.agent .avatar[data-v-5fcc6b34]{-ms-flex-negative:0;flex-shrink:0}.conversation-list .voice-item.agent .avatar img[data-v-5fcc6b34]{width:40px;height:40px;border-radius:50%}.conversation-list .voice-item.agent .avatar .sentence-number[data-v-5fcc6b34]{width:40px;height:40px;background:#1976d2;color:#fff;border-radius:50%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;font-weight:600;font-size:14px}.quality-content[data-v-5fcc6b34]{-webkit-box-flex:1;-ms-flex:1;flex:1;padding:20px;overflow-y:auto}.basic-info[data-v-5fcc6b34]{margin-bottom:24px}.basic-info .info-item[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;margin-bottom:12px}.basic-info .info-item .label[data-v-5fcc6b34]{font-weight:600;color:#6c757d;min-width:80px}.basic-info .info-item .value[data-v-5fcc6b34]{color:#2c3e50;font-weight:500}.rules-section[data-v-5fcc6b34]{margin-bottom:24px}.rules-section .rules-group h4[data-v-5fcc6b34]{margin:0 0 16px 0;font-size:16px;font-weight:600;color:#2c3e50}.rules-section .rule-list .rule-item[data-v-5fcc6b34]{margin-bottom:12px;border:1px solid #e9ecef;border-radius:6px;overflow:hidden}.rules-section .rule-list .rule-item .rule-header[data-v-5fcc6b34]{padding:12px 16px;background:#f8f9fa;cursor:pointer;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-transition:background-color .2s;transition:background-color .2s}.rules-section .rule-list .rule-item .rule-header[data-v-5fcc6b34]:hover{background:#e9ecef}.rules-section .rule-list .rule-item .rule-header i[data-v-5fcc6b34]{margin-right:8px;color:#6c757d}.rules-section .rule-list .rule-item .rule-header .rule-title[data-v-5fcc6b34]{font-weight:600;color:#495057;margin-right:8px}.rules-section .rule-list .rule-item .rule-header .rule-keyword[data-v-5fcc6b34]{background:#fff3cd;color:#856404;padding:4px 8px;border-radius:4px;font-size:12px;font-weight:500}.rules-section .rule-list .rule-item .rule-details[data-v-5fcc6b34]{padding:16px;background:#fff;border-top:1px solid #e9ecef}.rules-section .rule-list .rule-item .rule-details .synonym-group[data-v-5fcc6b34]{margin-bottom:16px}.rules-section .rule-list .rule-item .rule-details .synonym-group .synonym-title[data-v-5fcc6b34]{margin-bottom:8px;color:#6c757d;font-size:14px}.rules-section .rule-list .rule-item .rule-details .synonym-group .synonym-title .synonym-word[data-v-5fcc6b34]{background:#e3f2fd;color:#1565c0;padding:2px 6px;border-radius:3px;font-weight:500}.rules-section .rule-list .rule-item .rule-details .synonym-group .word-detail[data-v-5fcc6b34]{margin-left:20px;margin-bottom:4px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-size:14px}.rules-section .rule-list .rule-item .rule-details .synonym-group .word-detail .deduction[data-v-5fcc6b34]{color:#dc3545;font-weight:600}.rules-section .rule-list .rule-item .rule-details .segment-words .segment-title[data-v-5fcc6b34]{margin-bottom:8px;color:#6c757d;font-size:14px}.rules-section .rule-list .rule-item .rule-details .segment-words .word-detail[data-v-5fcc6b34]{margin-left:20px;margin-bottom:4px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-size:14px}.rules-section .rule-list .rule-item .rule-details .segment-words .word-detail .deduction[data-v-5fcc6b34]{color:#dc3545;font-weight:600}.score-section h4[data-v-5fcc6b34]{margin:0 0 16px 0;font-size:16px;font-weight:600;color:#2c3e50}.score-section .score-display .score-item[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:16px;background:#f8f9fa;border-radius:6px;border:1px solid #e9ecef}.score-section .score-display .score-item .score-label[data-v-5fcc6b34]{font-weight:600;color:#495057;margin-right:12px}.score-section .score-display .score-item .score-value[data-v-5fcc6b34]{font-size:24px;font-weight:700;color:#dc3545}.review-form[data-v-5fcc6b34]{margin-top:24px}.review-form h4[data-v-5fcc6b34]{margin:0 0 16px 0;font-size:16px;font-weight:600;color:#2c3e50}.review-form[data-v-5fcc6b34] .el-form .el-form-item{margin-bottom:16px}.review-form[data-v-5fcc6b34] .el-form .el-form-item .el-form-item__label{color:#6c757d;font-weight:600}.review-form[data-v-5fcc6b34] .el-form .el-form-item .el-input .el-input__inner,.review-form[data-v-5fcc6b34] .el-form .el-form-item .el-select .el-input .el-input__inner,.review-form[data-v-5fcc6b34] .el-form .el-form-item .el-textarea .el-textarea__inner{border-radius:6px;border:1px solid #e9ecef}.review-form .form-actions[data-v-5fcc6b34]{margin-top:20px;padding-top:16px;border-top:1px solid #e9ecef;display:-webkit-box;display:-ms-flexbox;display:flex;gap:8px;-ms-flex-wrap:wrap;flex-wrap:wrap}[data-v-5fcc6b34] .el-divider__text{color:#ea5514;font-size:26px}.main[data-v-5fcc6b34]{margin:10px;background-color:#fff}.paramDetail[data-v-5fcc6b34]{min-height:43px;padding:0 10px;line-height:40px}.el-button+.el-button[data-v-5fcc6b34]{margin-left:4px}.el-button--mini.is-round[data-v-5fcc6b34],.el-button--mini[data-v-5fcc6b34]{padding:5px 7px}div.mt2[data-v-5fcc6b34]{margin-top:0}div.el-row.mt2.mb5>div.mr10[data-v-5fcc6b34]{margin-top:10px}.card[data-v-5fcc6b34]{width:100%!important;height:170px}.voiceBox[data-v-5fcc6b34]{width:100%!important;margin:10px;height:450px;overflow:auto}.voiceBox .voiceLeftBox[data-v-5fcc6b34]{width:100%!important;height:500px;overflow:auto}.voiceBox .voiceLeftBox .labelBox[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;background-color:#eceff1;line-height:50px;padding-left:20px}.voiceBox .voiceLeftBox .rules[data-v-5fcc6b34]{margin-top:20px;background-color:#eceff1;line-height:50px;padding-left:20px}.voiceBox .voiceLeftBox .rules .word[data-v-5fcc6b34]{margin-bottom:5px;line-height:23px;margin-left:15px;background-color:#fde2e2;color:#f56c6c;letter-spacing:3px;border-radius:4px}.voiceBox .voiceLeftBox .rules .synword[data-v-5fcc6b34]{letter-spacing:3px;border-radius:4px}.voiceBox .voiceRightBox[data-v-5fcc6b34]{width:100%!important}.voiceBox .voiceRightBox .checkscore[data-v-5fcc6b34],.voiceBox .voiceRightBox .score[data-v-5fcc6b34]{width:350px;font-size:26px;line-height:50px;border:1px solid #ececec;margin:0 auto;padding-left:20px}.voiceBox .voiceRightBox .checkscore[data-v-5fcc6b34]{margin-top:10px}.scroll-card[data-v-5fcc6b34]{width:100%!important;margin:10px;height:450px;overflow:auto}.scroll-card .voiceFlex .voiceLeftDiv[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;line-height:50px}.scroll-card .voiceFlex .voiceLeftDiv img[data-v-5fcc6b34]{width:39px;height:34px;margin-right:15px}.scroll-card .voiceFlex .voiceRightDiv[data-v-5fcc6b34]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;line-height:50px}.scroll-card .voiceFlex .voiceRightDiv img[data-v-5fcc6b34]{width:39px;height:34px;margin-left:15px}